Regional Home Care Covid 19 Update

Regional Home Care Covid 19 Update

Updated March 25, 2020

At Regional Home Care the health and safety of our patients and employees is our highest priority. During this time of uncertainty, we are taking many proactive measures to ensure you continue to receive quality products, care and services in a safe and secure environment.

We have created this page to help keep you up to date on our company’s status; and the procedures we have in place to handle the developing situation around the COVID-19 virus. We encourage you to routinely check back for status updates.

To ensure continuity in all of our teams, we have staff working in local offices as well as in remote locations. Our phone staff are working diligently, 7 days a week, to prioritize the needs of each of our patients. If you have a non-urgent matter we would ask you to utilize alternative contact methods — such as live chat on this site or email — to help us conserve resources during this exceptionally busy time. Please review the sections below for the best contact methods for non-urgent matters.

Physicians Offices & Referrals
Our offices are open, accepting referrals, and making appointments for setups as usual. If you have any questions or concerns please reach out to a representative at 978-840-0113.

PAP Supplies & Equipment Support
For sleep therapy supply replenishment and equipment support please contact one the following:

  • service@regionalhc.com
  • Live Chat operators are available during business hours directly on this site.
  • 978-840-0113 Extension 5020

Oxygen Supplies & Equipment Support
For oxygen therapy supply replenishment and equipment support call 978-840-0113 Extension 5020.

Scheduling Appointments
To schedule or re-schedule an appointment; or to return a call from the scheduling department, call 978-840-0113 Extension 2716.

Billing Inquires & Payments
For billing inquiries contact our billing team at 978-840-0113 Extension 1406.
To make a payment please call 978-840-0113 Extension 1407.

Shipping Notice
Our fulfillment team is working 7 days a week to get your orders out as quickly as possible. Please understand that there may be a 24-48 hour delay in our normal shipping times. We truly appreciate your patience. Check the links below for status updates from our shipping partners.

Coronavirus COVID-19 Resources
Helpful external resources for patients and caregivers are gathered below for your reference.